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Digital workshopping with Miro
What we do

Digital consultants for nonprofits

Successful web projects are hinged on good strategy, that’s why we’re a web consultant for nfp. We work with nonprofits to unpack goals and plan better digital experiences.  With our eyes fixed on a successful project, we facilitate upbeat workshops with a human centred approach, documenting outcomes and recommendations. 

Human centred

We draw on human centred design principles to understand the mindset of the various personas that will use your website or app.


Research provides a strong foundation for digital projects. Our team can audit your existing NFP website, analyse competitors, analytics, and your digital landscape. 

Discovery workshops

Gather your stakeholders for a collaborative discovery workshop.  Our experienced facilitators will keep the sessions upbeat while unpacking productive insights.

Technical advisory

We have deep experience in software development and can provide technical solution consulting to help you think laterally about your project and avoid pitfalls.

UX design

We’ll analyse your research and workshop outcomes to recommend an optimal user experience.  This includes site maps, content outlines, user flows and wireframes.

Requirements specification

All findings from your discovery engagement are wrapped up into a Project Charter. This can be used as a specification for your digital project to follow. 

Photo of participants a web consultant for nfp workshop
Working with Heartburst was a great experience for our team. We were lucky enough to have Nick lead us through a very well thought out (discovery) session. A big thank you to the whole team for all the hard work and collaborative approach.

Daniel Frattaroli — Project Manager, IPS Workforce Development at Orygen

A web consultant for nfp – planning better digital experiences.

Our refined discovery process ensures we properly understand your users, giving you the peace of mind that your website or app addresses what’s front of mind.  Having expert design thinking applied to your information architecture positions your project for success. 






Faith based

For purpose



Social enterprise

Recent discovery work

Flexible digital discovery packages

Not sure where to start with planning your website project? No problems.  Got complex requirements with multiple websites across your digital landscape? That’s okay too.  We have pre-defined discovery packages as well as the option to customise a discovery engagement according to your unique needs.  


Digital discovery engagement
Ideal for small–medium organisation websites
  • 1 day discovery workshop
  • Project objectives and metrics
  • Persona discovery
  • User story writing
  • Brand and design briefing
  • Recommended information architecture (site map)
  • Content outline
  • Documentation of workshop outcomes
  • Project charter (Requirements specification)
  • Up to 10 participants
  • Hosted at Heartburst office and online
  • Lunch and refreshments provided


Digital discovery engagement
Ideal for startup nonprofits or microsites
  • 2 hour discovery workshop
  • Express persona discovery
  • Express user story writing
  • Express design briefing
  • Recommended information architecture (site map)
  • Documentation of workshop outcomes
  • Up to 5 participants
  • Hosted online


Digital discovery engagement
Ideal for larger nonprofits
  • Everything included in Essentials package
  • Research and competitor analysis
  • Website audits
  • Persona analysis deepdive
  • User journey mapping
  • User flow charts
  • Technical solution architecture
  • Usability testing
  • Wireframe designs

Frequently asked questions

Discovery engagements vary in cost depending on the size of the planned website or app project. We offer solutions for grass roots startups through to enterprise nonprofits. Please contact us to arrange a quote.

An “express” discovery engagement can be completed in 1-2 weeks. An “essentials” discovery engagement can be completed in 2-4 weeks. Custom digital discovery projects will depend on the scope of work and we work with you to meet your delivery needs.

Simply contact us to arrange an initial chat. From there we provide a quote for your recommended discovery phase alongside a ballpark estimate for the website project to follow. 

Yes, absolutely! We have hybrid working arrangements, so some meetings can be online. Where it’s best to travel, we choose economy fares to maximise value.

As above, yes we can. We have worked with international organisations, and can be flexible with meeting times based on time zone.

Ready to work with a web consultant for nfp?